After-Sales-Service

  • Our 24/7 service is always available to answer any questions you may have about your installed systems.
  • Our hotline and remote service ensure that problems are solved quickly.
  • We train your employees individually to ensure stable operation of the inspection systems.
  • Spare parts can be easily ordered via our after-sales customer service.
  • Our global service team installs inspection systems directly in your production environment.
  • Our components are designed to ensure high reliability and a long lifetime.
Further advanced AI tools simplify the optimization process of our AI-based inspection systems

Explainable AI:
AI is often perceived as a black box and decisions are often difficult to understand. Explainable AI is a method for visualizing the basis of the AI’s decisions so that it can intervene in a targeted manner if the wrong decisions are made.

Few shot learning:
In order to train or optimize deep learning models, many samples per class must be available. The method of few shot learning makes it possible to train or optimize a classifier using just a few samples
With Advanced Vision System (AVS), we are working on a new generation of inspection systems that offer our customers and partners clear advantages.

AI-based defect detection:
  • Customer-specific defect classes
  • Train the AI to detect previously undetected defects
  • The AI learns the expected decor and finds anomalies if they deviate from this decor.

Hybrid approach:
  • Our system offers a hybrid approach so that conventional algorithms can also be used, where they can fully exploit their advantages.

Further advantages:
  • Reduction of external data interfaces
  • Self-monitoring (e.g. cleaning request)

Current status:
  • The first system should be available in 2026

Challenge:

  • Defects on sensitive surfaces covered with protective foil cannot be reliably distinguished from foil damage using the traditional approach.

Approach:

  • Initial applications of AI-based approaches show promising possibilities for detecting topographical defects such as dents, bumps, scratches or spots despite the protective foil.

Current status:

  • This development is being continued and tested as part of a pilot project.
Challenge:
  • Optimized analysis tools for process optimization by combining Q-Brain® classification and Q-Live® statistics enable clearer conclusions to be drawn about relevant causes of defects

Approach:
  • Thanks to a downstream AI-based evaluation of inspection results in Q-Live® , defects are meaningfully assigned to appropriate groups with industry-standard designations.
  • Existing systems can be retrofitted with this solution.

Current status:
  • Currently being implemented with a pilot customer
Challenge:
  • The expert knowledge of the user is essential for the creation of customized classifiers

Implementation:
  • Extension of the Q-Live® software for sorting defect images into Q-Brain® defect classes

Result:
  • Use case 1: Optimization of an industry-standard classifier through independent re-sorting of defect images
  • Use case 2: Creation of a customer-specific classifier in individual defect classes

Current status:
  • Several customers use the Q-Live® sorting tool to sort image data into the Q-Brain® defect classes
Challenge:
  • High oversorting due to milling material left over from the profiling process

Implementation:
  • Transfer of the technology established at Edge for detecting pseudo defects to Flooring 4.0 systems

Result:
  • Saving material and energy and more efficient throughput times in the process thanks to the significant reduction in oversorting
Challenge:
  • Pressed decor particles can only be insufficiently detected with the previous approach to defect detection

Implementation:
  • University cooperation in the form of a doctorate on the subject of “Novelty Detection”
  • Novelty detection is an AI-based approach for detecting deviations from previously learned references

Current status:
  • Creation of a prototype with promising results
Challenge:
  • Previous AI technology “Support Vector Machine” (SVM) only made it possible to sort the detection results into 2 classes (1. all defect types, 2. all types of contamination)
  • System complexity due to too many defect types
  • Abstract description of the defect types

Implementation:
  • Introduction of “Convolutional Neural Networks” (CNN) enables any number of classes

Result:
  • Summary of defect types and their naming according to industry-standard terms
  • Less training required for new employees
  • Easier to identify problems in the production process
Challenge:
  • High oversorting, due to contamination in edge processing machine e.g. glue residue, threads after scraper, milling particles
  • The previous approach to defect detection was not suitable for separating defects from non-quality-relevant contamination.

Implementation:
  • First use of “machine learning” AI technologies

Result:
  • Saving material and energy and more efficient throughput times in the process thanks to the significant reduction in oversorting
Digital twin – a virtual view of your machine

Use digital copies for more transparency and efficiency.

  • Precise analysis and realistic simulations
  • Targeted optimization of settings
  • Higher efficiency and sustainability of your systems
Maintenance planner – everything at a glance, perfectly prepared

Keep maintenance intervals and spare parts under control at all times.

  • Clear overview of upcoming maintenance
  • Early information on required components
  • Planning reliability for your maintenance
Service booking made easy – fast, transparent, online

Plan your service visit flexibly and without detours.

  • Available appointments at a glance
  • Book your desired period directly online
  • No additional communication effort
Your digital service companion – always available

All service information bundled in one place – for more efficiency in everyday life.

  • Central access point – to the digital machine file, the ticket and feedback system.
  • Mobile & flexible – All information available anytime and anywhere.
  • Simple & Intuitive – User-friendly operation for efficient use.
Feedback system – getting better together

Your input drives our continuous improvement.

  • Transparent evaluation – traceable measures based on your feedback.
  • Direct reviews – Immediate feedback after using our services.
  • Individual suggestions for improvement – actively help shape our services.
Remote training – Flexible knowledge training

Efficient and remote training for maximum learning success.

  • Maximum flexibility – learning from anywhere, without the need to travel.
  • Cost efficiency – Reduced training costs through digital training.
  • Optimized performance – Trained employees for safe and efficient operation.
AR support – innovation for efficient service

Video-supported analysis for fast and precise problem solutions directly on your machine.

  • Cost savings – fewer on-site visits, reduced service costs.
  • Minimized downtimes – faster identification and rectification of faults.
  • Efficient diagnosis – direct analysis via video transmission by our experts.
Ticket system – fast solutions

Structured processing for efficient and transparent problem solving.

  • Transparent tracking – view the status of your requests in real time.
  • Prioritization – Mark urgent issues and add relevant information.
  • Direct contact – Fast feedback through direct exchange with service technicians.
Digital machine file – everything digital at a glance

Central overview for efficient machine management – anytime and anywhere.

  • Machine history – maintenance reports, repair logs and service requests at a glance.
  • Document management – operating instructions, certificates and specifications in one place.
  • Automatic notifications – reminders for maintenance and inspections to avoid downtime.
Proactive service offerings – added value through proactive support

Customized solutions for maximum technical and economic efficiency.

  • Personal support – customized offers for your requirements.
  • Early intervention – identify and solve problems before failures occur.
  • Optimized systems – Always up-to-date hardware and software for maximum performance.
Operator training on-site – knowledge for success

Practical training ensures that your team is fit to operate the machine safely and efficiently.

  • Learning directly on the machine – practical and application-oriented.
  • Fast readiness for use – immediate operating competence.
  • Long-term efficiency – well-trained teams for sustainable success.
Repairs – in-house or on-site

Flexible repair services ensure that your production can be restarted quickly.

  • Immediate support – we are quickly on the spot when you need us.
  • Transparent process – clear information on progress and implementation.
  • Minimized downtimes – no unnecessary delays.
  • Experienced specialists – experts with comprehensive know-how.
Preventive maintenance – for a carefree operation

Early detection and prevention of faults ensure smooth production.

  • Individual maintenance plans – customized for your systems.
  • Preventive actions – fix problems before they arise for maximum safety.
  • Minimized downtime – no unexpected production losses.
Fast reaction time – immediate help with problems

Our troubleshooting minimizes downtimes by providing fast and focused support.

  • Support around-the-clock – our hotline is available 24/7.
  • Efficient problem solving – fast, focused and clear.
  • Minimized downtimes – immediate actions for smooth processes.
  • Competent team of experts – your concerns are our top priority.
Spare parts – Reliable quality for maximum availability

Original parts in OEM quality ensure the smooth operation of your machines.

  • Fast availability – minimization of downtimes.
  • Smooth operation – no unexpected delays.
  • Maximum efficiency – downtimes reduced to a minimum.
  • Long-life quality – Reliable performance thanks to high-quality materials.
Perfect commissioning – maximum productivity

Our experts optimize your machine for a smooth start.

  • Reliable operational availability – no delays, ready for immediate use.
  • Reliable performance – precise tests and fine-tuning prevent problems.
  • Efficient processes – time and cost savings through expert knowledge.
Precise installation – we take care of it

Our experts install and adjust your inspection system precisely.

  • Professional installation – precision by experienced technicians.
  • Maximum efficiency – optimum adaptation to your requirements.
  • All from a single source – no additional coordination effort.
  • Fast start – minimum downtime, smooth operation.

Inbetriebnahme:

  • Automatisierte Planung mit nur wenigen Klicks.
  • Übersichtliche Kalenderfunktion mit geplanten Wartungen, Inspektionen und Serviceintervallen
  • Maschinenakte mit Übersicht über Wartungen
  • Erinnerungsfunktion zu bevorstehenden Wartungsterminen